The lool Promise
Every lool frame is engineered to last — and we stand behind it. Here’s exactly what we cover, and for how long.
365-day warranty
If anything fails because of how we made it — a hinge that loosens, a coating that bubbles, a temple that cracks — we repair or replace it free, for one full year from delivery.
Free adjustments for life
Visit any partner optometrist worldwide for free fitting adjustments — anytime, no expiration. Or request a free at-home adjustment kit and we’ll walk you through it.
30-Day Returns (non-prescription)
30-day free returns & exchanges for non-prescription glasses. Prescription glasses are custom-made to your prescription and PD and are non-returnable except for manufacturing defects or prescription errors.
What’s not covered
Cosmetic damage from drops, scratches from improper cleaning, or modifications by third-party shops. Lenses with custom prescription edits older than 90 days.